Reliable technical support solutions from The IT Gigs

We offer trustworthy technical support solutions to solve bottlenecks, help enterprises overcome challenges, and stay ahead in the competitive game. We address your customer requirements with our expansive technical support services for all industrial genres, big and small. Our diversified range of IT professional software development services are tailored for your business needs.

Proactive technical support services from a trusted provider

At The IT Gigs, we take 24/7 maintenance and support services a step higher by understanding your business environment, requirements, and system variables. Our technical support services are specifically designed to address the growing and dynamic needs of technology companies, combined with reliable pre and post-sales solutions. We provide global organisations with consistent IT support services of Level 1, Level 2 and Level 3 cadence offered via phone, email, or chat varied as per your business segment.

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Why go for IT technical support services from The IT Gigs?

For tech support service companies worldwide, it has become a challenge to cope with ever-evolving technology, surmounting operation costs, and fulfil customer expectations, all at the same time. In today’s modern ecosystem, customers demand focussed and personalised solutions with world-class services. With such demands, tech support service teams toil hard to strike a competitive difference.

The IT Gigs is a full-time tech support service company that gives you edge to perform better in business-critical timelines. Our reliable and speedy troubleshooting methods and tailored solutions do the deed for elevating customer satisfaction. Being a preferred IT support service firm, out remote net-work and well-equipped server management system offers safe, cohesive and directed solutions for consistent communications. We are the best tech support services company for enterprises who wish to drive customer proficiency via tech-empowered support delivered by experts who possess decade-long experiences. Why choose us?

  • Leverage our experience in providing top-notch support and maintenance services
  • Don’t pay a fortune for industry-demanded skills while receiving 24/7/365 technical support with us
  • Receive consistent IT technical support across emails, live chats, help desks, calls, and so on
  • Our primary focus is on providing speedy technical support as a part of our deep domain expertise
  • Our integrated IT support solutions empower us with the ability to provide phone, chat, and ticket support with Level 1, Level 2, and Level 3 support
  • Customised support solutions based on our client’s needs

10000+ Hand-picked consultants across levels for relaible support

80+ Successful

7+ Development centres
across the globe

30+ Industries

100% Client

7+ Years of

Know more about our level-based IT technical support solutions

General scope of services across levels by The IT Gigs

Our team of highly qualified engineers makes it possible for us to deliver technical support to 24/7/365 care model personalised for equipment and service support remotely or in our customer’s premises. Our IT support solutions are based on SLA agreements to accurately determine incident response time and failure repair time. As a leading IT support services company, our general scope of services include:

First line of technical
support (L1)

Our certified and experienced experts offer the following services in Level 1 support:

  • Accept, log, and categorise incidents and service requests
  • Handling requests and escalations as logged in the second line of technical support (L2)
  • Register all requests and inquiries
  • Prepare reports to evaluate IT service quality
  • Perform all the business operations to ensure continuity and readiness to support users as per the lead times
  • Track lifecycle of incidents and solutions
  • Prevent infringement of the SLA agreements
  • Undertake call centre reporting to track the total of IT service calls and analyse its quality
  • Provide quickest restoration solutions as per L1 during incident management processes

Second line of technical
support (L2)

Our IT technical support solutions for Level 2 requirements include:

  • Troubleshooting issues pertaining to IT applications, services, and systems to ensure smooth continuity of operations
  • Ensure the uninterrupted availability of applications and IT services on an ongoing basis
  • Promise the optimum application efficiency by using methods and techniques as recommended
  • Perform inspections of configurations and prepare reports related to efficiency loss and management service
  • Ensure sufficient system resources in terms of databases, computing power, internal memory, disk space, and so on in case of increase in demand of application usage
  • Monitor IT systems for response times of all applications and IT services
  • Measure critical application parameters like application availability to identify incidents that require immediate action
  • Initiate change requests to redesign customer systems from scratch

Third line of technical
support (L3)

Our IT technical support architects, engineers, and product innovators offer Level 3 to include:

  • Identifying the root cause of the problem in the code
  • Transfer incidents to Level 1 and Level 2 to initiate, optimise, and execute change requests

Product & Application

Our team also offers the following product and application support solutions:

  • Maintain, manage products, applications, and platforms
  • Monitoring and addressing application alerts
  • Maintenance & configuration management
  • Performance management
  • Deployment of application


Our IT technical helpdesk solutions are a part of our professional call center services:

  • Helpdesk/Service desk support
  • User training and assistance
  • Incident/Problem/Change management
  • Service request management

Business Intelligence
Platform & ETL

As a leading digital transformation company, we offer innovative IT solutions to ensure infinite growth.

  • Data migration
  • Review, verify, and validate data
  • Data quality audit and enrichment

Our IT technical support services process

Our technical support solutions are extended remotely by means of email, online form, or by live chat and call, which a part of a professional call centre of our company. We seek to understand the specific demand of businesses demanding IT services to adjust the scope and conditions for complete support. We take your business infrastructure, profile, conduct, and budgetary limits into consideration before offering IT technical support solutions.

Talk to us about your IT technical requirements

Our niche-driven IT technical support solutions

Our experienced architects, engineers and IT teams offer support solutions across industrial niches.

  • eCommerce & Retail
  • Health & Wellness
  • Banking, Finance & Insurance
  • Logistics & Transportation
  • Government organizations
  • Telecom
  • Medicine & Healthcare
  • Travel & Tourism
  • Mining & Manufacturing
  • Oil & Gas
  • Social Networking
  • Technology Companies

Have questions about our IT technical support services?